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Terms & conditions
AMALFI BELTS SRL with legal address in street 13 Septembrie 4A, Stei, Romania, Vat number RO13834962, email office@trumo.eu offers and sells via e-commerce the products available on truomo.eu
1 - GENERAL CONDITIONS
The confirmation and the sending of an order by a customer ("Customer" means a site user that accesses and checks out of the e-commerce website), according to the instructions that appear time after time on web pages implicates the acknowledgment and full acceptance of these terms and conditions of sale by the customer. The sales contract between AMALFI BELTS SRL and the customer is considered complete when AMALFI BELTS SRL accepts the order.
If the customer is a consumer ( a person who buys merchandise for purposes not related to his or her professional activity or who makes a purchase order without indicating a VAT number) on completion of the online buying procedure, the consumer shall print or save an electronic copy and keep these general sales conditions in accordance with the provisions of Article 3 and 4 of the Legislative Decree 185/99 regarding the distance selling.
The customer is not entitled to damages or compensation and any contract liability for the failure to accept, even partially, an order.
2 – PURCHASE METHOD
The customer can only purchase the products in the catalog at the time of the order and viewable online as described in the relevant information sheets. The order will be processed upon receipt of a valid e-mail address by the customer of a confirmation notice regarding the authorization to charge the price and delivery charges on customer's credit card, as better indicated in the ensuing article 5.
The picture accompanying the description of a product cannot be fully representative of its features and the product may differ in color, size, and accessories from the picture. All the information necessary to support a purchase is intended as material providing mere general information, not relating to the actual characteristics of a single product.
The correct reception of the order is confirmed by AMALFI BELTS SRL through by email, sent to the email address supplied by the customer. This confirmation message will contain date and time of receipt of order and customer order number to be used in all further communications with Commerce: AMALFI BELTS SRL. The message will include all data entered by the customer, all the information regarding the characteristics of the goods, the indication of the price, payment methods, the terms and delivery charges and the applicable taxes. The Customer must verify the correctness and report any necessary corrections, as described in this document. In case of non-acceptance, AMALFI BELTS SRL will ensure a timely notification to the customer.
3 - PRICES
The products will be sold at the prices indicated in the online product sheet at the time of confirmation of order by the customer. The costs for delivery shall be borne by the customer and appear on the web page after clicking on the button "calculate transport costs". Before the customer confirms the order by clicking the appropriate button on the web page, a summary of all the prices of the products loaded on the shopping cart will be listed, including taxes and delivery charges. This information with then be automatically reiterated on the order form that the customer sends AMALFI BELTS SRL after confirming the order.
4 - ACCOUNTING DOCUMENTS AND DELUVERY OPTIONS
For all orders accepted and executed, AMALFI BELTS SRL will issue a receipt (or an invoice if the customer has indicated its VAT on the order) of the material that has been shipped and will send it via e-mail to the Customer, in accordance Article 14 of Presidential Decree 445/2000.
For the issuance of the receipt (and / or invoice) the information provided by the Customer at the moment of the order will be considered valid. Once it has been issued, no change in the tax document will be possible.
No responsibility can be attributed to AMALFI BELTS SRL in case of delay in the execution or the delivery of the order.
5 - PAYMENT
The customer can pay only by credit card. When the customer places the order, the bank will authorize the commitment of the amount for the order placed on the customer's credit card. The amount relating to the goods delivered, even partially, will be charged to the customer’s credit card. Should the customer exercise his or her right of withdrawal, in the manner established in Article 6, AMALFI BELTS SRL will refund the amount charged by the bank to the account number specified by the customer minus the shipping costs already incurred. In no time of the purchase, will AMALFI BELTS SRL be able to know the customer's credit card details which are sent via secure connection directly to the bank which handles the transaction and AMALFI BELTS SRL will keep no archive of such information.
6- RIGHT TO WITHDRAWAL
Under Article 5 of the Legislative Decree n. 185/1999, if the customer is a consumer (i.e. a person who buys goods for purposes not related to his professional activity, or does not indicate a VAT number in the purchase order form sent to AMALFI BELTS SRL), he or she is entitled to rescind the purchase contract for any reason, without providing any explanation and without penalty, except as indicated in paragraph 6.3
To exercise this right, the customer will have to send AMALFI BELTS SRL a written communication by e-mail within 14 working days from the date he or she has received the goods.
Once the aforesaid notice has been received, the AMALFI BELTS SRL customer service will immediately inform the customer on how to return the goods which must be received by AMALFI BELTS SRL within 14 days from the authorization.
The right to withdrawal is in any case subject to the following conditions:
- The law applies to product purchased in its entirety;
- The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation, etc. ...);
- The customer should not in any case attach labels or tape directly onto the original packaging of the product;
- The postage for the return of the merchandise is charged to the customer;
- The shipment is under the full responsibility of customer until the certificate of receipt in our warehouse.
If goods are damaged during transport, AMALFI BELTS SRL will notify the customer of the incident (within 5 working days of receipt of goods in their stores), to enable a timely complaint against the carrier of his choice and reimbursement of the value of the property (if insured), in this case, the product will be made available to the customer for its return, while canceling the request for withdrawal; AMALFI BELTS SRL does not respond in any way for damage or theft / loss of goods returned by uninsured shipments upon arrival (in stock), the product will be inspected for any damages not caused by transport. If the package and / or the original packaging are damaged, AMALFI BELTS SRL will deduct from the refund due to a percentage, but no more than 10% of it, towards the cost of recovery.
Without prejudice to any repair costs for damage to the original packaging, AMALFI BELTS SRL will refund the customer the full amount paid excluding shipping charges, within 14 days of return of goods. The operation of reimbursement will be made by AMALFI BELTS SRL via credit the amount due to the credit card.
The right to withdrawal is lost due to the lack of the essential integrity of the merchandise (the packaging and / or its contents), where AMALFI BELTS SRL finds that:
- the absence of the outer and / or internal packaging;
- the absence of product components (accessories, parts, ...);
- damage to the product for reasons other than transportation.
Should there be a forfeiture of the right to withdrawal, AMALFI BELTS SRL will return to the sender the goods purchased by charging the shipping costs to the customer.
7 – WARRANTY AND CLAIMS
All TRUOMO belts sold by AMALFI BELTS SRL are covered by a manufacturer's standard warranty of 90 days. To use the warranty, the customer must keep the receipt or invoice (or Delivery Note) which he or she will receive by e-mail in PDF format.
The manufacturer's standard warranty is 90 days. This warranty is for private consumption (a person who buys goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number on the order form).In the case of lack of conformity, AMALFI BELTS SRL provides, without cost to the customer, the restoration of conformity by repair / replacement or reduction of price, until the termination of the contract.